Privacy Notice
At ’10’ Apartments & Suites Athens, we are committed to protecting and respecting your privacy. We understand the importance of your personal data and treat it with the utmost care. Please read this notice as it contains important information about how we use personal data that we collect from you or that you provide to us.
Information & Consent
This Privacy Notice describes how we collect, use, process, and disclose your information, including personal information about you (hereinafter, the “User”), in conjunction with your access to and use of our booking system.
We ensure that our privacy practices are clear and straightforward, making it easy for you to understand how your information is used. By reading this Privacy Notice, the user is hereby informed on how we collect, process and protect personal data furnished through the booking engine.
Your trust is important to us. We invite you to read this Privacy Notice carefully, so you can make informed choices about sharing your personal data. The User must carefully read this Privacy Notice, which has been written clearly and simply, to facilitate its understanding, and to freely and voluntarily determine whether they wish to provide their personal data, or those of third parties, to TEN APARTMENTS MON IKE.
When this notice mentions “booking system,” “booking engine,” “system,” “website,” “platform,” “app,” “webapp,” “services,” “online services,” it refers to all pages and functions under https://10suitesandapartments.reserve-online.net/ unless specified otherwise.
We keep our policies up-to-date, so you’re always informed. By accessing the platform or providing information, you agree to our privacy practices as set out in this privacy statement. We may change this notice from time to time. You should check this notice frequently to ensure you are aware of the most recent version.
Identity
When this notice mentions “we,” “us,” or “our,”, “data controller,”, “controller,”, it refers to ’10’ Apartments & Suites Athens.
Data Controller
We operate transparently to protect your data, working only with trusted partners. ’10’ Apartments & Suites Athens operates this booking system through a data processor, as explained below. For the purposes of the General Data Protection Regulation (“GDPR”) (EU) 2016/679, we are the Data Controller. There is a strict contractual framework between the data controller and the data processor for the protection of your personal information. We are:
’10’ Apartments & Suites Athens
Sokratous 229
17674, Athens, Kalithea
GR
Data Processor
WebHotelier operates this booking system on behalf of ’10’ Apartments & Suites Athens and is committed to protecting the privacy of the users of this system. WebHotelier is:
WebHotelier Technologies Limited
Mnasiadou 9 (Demokritos Building, Office 16)
1065 Nicosia
Cyprus
Your data is managed with care by trusted professionals. For the purposes of the GDPR, where WebHotelier processes your personal data on behalf of ’10’ Apartments & Suites Athens, WebHotelier is the the Data Processor. When this notice mentions “data processor,” “processor,” “WebHotelier,” it refers to WebHotelier Technologies Limited.
We partner with certified providers to keep your data secure. WebHotelier is a certified PCI-DSS Level 2 Service Provider audited monthly by Trustwave.
The User may contact WebHotelier’s Data Protection Officer:
Data Protection Officer
dpo@webhotelier.net
Obligatory nature of providing the data
We only ask for the information necessary to fulfill your booking requests efficiently. The data requested in the forms accessible from the booking engine are, in general, mandatory (unless specified otherwise in the required field) to meet the stated purposes. Accordingly, if they are not provided or are not provided correctly, we will be unable to process the request.
Personal data we collect and process
This will include:
personal information about you which we ask you for (e.g. your name, address, and email address) when you make a booking from our booking engine;
financial details in order to process your booking when we require pre-payment;
details of transactions you carry out through our booking engine and details of the fulfilment of your orders.
our data processor may only collect and process personal data collected and/or processed on behalf of us in accordance with our instructions. WebHotelier cannot process it in any other way or for any other purpose.
We grant permission to our data processor:
to use your personal information for reserving rooms and/or other services for you at ’10’ Apartments & Suites Athens;
to pass on your financial details to ’10’ Apartments & Suites Athens and/or appropriate third party (for example, credit card company) for the purpose of confirming or paying for a booking;
to use your information for marketing purposes (where you explicitly agree to this); and
to pre-complete forms and other details on our website to make your next visit to our booking engine easier (e.g. when amending or cancelling a booking).
Social Login:
In the event of registration and/or access through a third-party account, we may collect and access certain information of the User’s profile from the corresponding social network, solely for internal administrative purposes and/or for the purposes indicated above.
Third-party data (e.g. book for a friend)
In the event that the User provides third-party data, they declare that they have the third party’s consent and undertake to provide the interested party -the data holder- with the information contained in this Privacy Notice, duly exonerating us and our data processor from any liability in this regard. However, we may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with the data protection regulations.
Sensitive Data
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Use of Services by Minors
The Services are not directed to individuals under the age of sixteen (16), and we request that they not provide Personal Data through the Services.
Purpose of processing personal data
Depending on the User’s requests, the personal data collected will be processed in accordance with the following purposes:
To manage the bookings made, including payment management (where applicable) and the management of the user’s requests and preferences.
To manage registration in loyalty or membership programs, as well as obtaining and redeeming points.
To manage the User’s contact requests with us through the channels provided to this end.
To manage the sending of personalized commercial communications from us, by electronic and/or conventional means, in cases in which the User expressly consents.
To manage the provision of the contracted accommodation service, as well as additional services.
To manage surveys and/or evaluations regarding the quality of the services provided by us and/or the perception of its image as a company.
Data Retention
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law or if the User requests their withdrawal from us, opposes or revokes their consent.
The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services or if you have a booking that has not yet been fulfilled)
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
Legitimate interest for processing your data
The data processing required in fulfilment of the aforementioned purposes that require the User’s consent cannot be undertaken without said consent.
Likewise, in the event that the User withdraws their consent to any of the processing, this will not affect the legality of the processing carried out previously.
To revoke such consent, the User may contact us through the appropriate channels.
By the same token, in those cases in which it is necessary to process the User’s data for the fulfilment of a legal obligation or for the execution of the existing contractual relationship between us and the User, the processing would be legitimized as it is necessary for compliance with said purposes.
Data Disclosure
We will use and disclose Personal Data as we believe to be necessary or appropriate:
to comply with applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements;
to enforce our terms and conditions;
to protect our operations;
to protect the rights, privacy, safety or property of our own, you or others; and
to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.
International transfers of personal data
We may transfer your personal information to our data processor(s) or/and sub-processor(s) based outside of the EEA for the purposes described in this notice. If we do this, your personal information will continue to be subject to one or more appropriate safeguards set out in the law. These might be the use of model contracts in a form approved by regulators, or having our suppliers sign up to an independent privacy scheme approved by regulators (like the US ‘ Privacy Shield’ scheme).
Our data is stored in the cloud using Amazon Web Services in N. Virginia, USA and in Frankfurt, Germany. If you are accessing any of our systems from outside the USA, you acknowledge that your personal information may be transferred to the USA, a jurisdiction which may have different privacy and data security protections from those of your own jurisdiction, to be processed and stored.
User’s Responsibility
The User:
Guarantees that they are of legal age or legally emancipated, where applicable, fully capable, and that the information furnished to us is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the truthfulness of all the data communicated and will keep the information updated, so that said data reflects their actual situation.
Guarantees that he/she has informed third parties on whose behalf he/she has provided data, where applicable, of the aspects contained in this document. Also guarantees that he/she has obtained the third party’s authorisation to provide their data to us for the purposes indicated.
Will be responsible for false or inaccurate information provided through the Website and for damages, whether direct or indirect, that this may cause to us or third parties.
Exercise of Rights
The User may contact us at any time free of charge, to:
To obtain confirmation about whether or not personal data concerning the User are being processed by us.
To access their personal details.
To rectify any inaccurate or incomplete data.
To request the deletion of their personal data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
To confirm revocation of consent.
To obtain from us the limitation of data processing when any of the conditions provided in the data protection regulations are met.
To request the portability of your data.
Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of their personal data before the competent Data Protection Authority.
Security Measures
We will process the User’s data at all times in an absolute confidential way and maintaining the mandatory duty to secrecy with regard to said data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organizational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.
Non Refundable Rates
Rate notes
Includes Taxes & Free Wi-Fi
Payment policy
Full amount will be charged upon booking.
Cancellation policy
Free cancellation is not available for this rate.
In case of cancellation full amount will be charged as cancellation fee.
Booking terms & conditions
▪ A guest’s check-out must be completed by 11:00am and the check-in is set past 15:00pm, in order to ensure the property’s thorough cleaning and sanitation.
▪ Unregistered guests are not allowed in the property at all times, even for a casual visit, and parties and gatherings are STRICTLY forbidden.
▪ The property is allotted solely for stays. Photoshoots, filming of any kind, events etc. as well as reproduction, publication of the property on the social media or any other kind of mass media is strictly forbidden and prosecuted by law.
▪ All appliances must be used for their designated purpose.
▪ Furnishings are subject to change without notice. Furniture, bedding, mattress pads, utensils, bed linen, towels or any other property supplied with the rental property must not be taken out or transferred from one location to another. Relocation or loss of the items, as well as damage to the PROPERTY or its furnishings, in excess of normal wear, will be charged to the GUEST.
▪ Our company provides bed linen and towels, and at some of the properties towels for the sun beds. It is strictly prohibited to be taken from the property.
▪ Disposal supplies like toilet paper, shampoo, soap, shower gels are provided by our company.
▪ The quiet hours must be respected at all times. Guests must not create excessive noise at a level that might disturb the neighbourhood between 15:00pm – 17:00pm and 22:00pm – 07:30am.
▪ Pets are not allowed.
▪ Smoking is allowed STRICTLY outside. It is strictly prohibited in all the internal areas.
▪ Daily housekeeping is not included in the rental rate, but can be arranged upon request and with an extra charge.
Flex Rates
Payment policy
Full amount of the reservation will be charged after free cancellation limit.
Cancellation policy
Free cancellation is available 14 days prior arrival day.
The guest can cancel free of charge until 14 days before arrival. The guest will be charged the total price of the reservation if they cancel after. In case of a no-show or early departure, the guest will be charged 100% of the total reservation amount.
Booking terms & conditions
▪ A guest’s check-out must be completed by 11:00am and the check-in is set past 15:00pm, in order to ensure the property’s thorough cleaning and sanitation.
▪ Unregistered guests are not allowed in the property at all times, even for a casual visit, and parties and gatherings are STRICTLY forbidden.
▪ The property is allotted solely for stays. Photoshoots, filming of any kind, events etc. as well as reproduction, publication of the property on the social media or any other kind of mass media is strictly forbidden and prosecuted by law.
▪ All appliances must be used for their designated purpose.
▪ Furnishings are subject to change without notice. Furniture, bedding, mattress pads, utensils, bed linen, towels or any other property supplied with the rental property must not be taken out or transferred from one location to another. Relocation or loss of the items, as well as damage to the PROPERTY or its furnishings, in excess of normal wear, will be charged to the GUEST.
▪ Our company provides bed linen and towels, and at some of the properties towels for the sun beds. It is strictly prohibited to be taken from the property.
▪ Disposal supplies like toilet paper, shampoo, soap, shower gels are provided by our company.
▪ The quiet hours must be respected at all times. Guests must not create excessive noise at a level that might disturb the neighbourhood between 15:00pm – 17:00pm and 22:00pm – 07:30am.
▪ Pets are not allowed.
▪ Smoking is allowed STRICTLY outside. It is strictly prohibited in all the internal areas.
▪ Daily housekeeping is not included in the rental rate, but can be arranged upon request and with an extra charge.
Check-in policy
Check-in time: 15:00
Check-out time: 11:00
.